AIdapt is an AI agent optimization and monitoring platform by logen.ai. It gives your team full transparency into how your conversational AI agents are performing — and a structured path to make them better.
The problem AIdapt solves
Even well-built AI agents face ongoing challenges:
- Customer questions are unpredictable. Topics shift over time, and no agent can be built to handle everything perfectly from day one.
- Answer quality degrades silently. A slow decline in response quality is hard to detect — and often only noticed after it has already led to customer frustration.
- Optimization opportunities go undiscovered. Without clear performance data, teams work blind and miss the improvements that would have the biggest impact.
What AIdapt does
AIdapt imports your conversation data, analyzes it automatically, and surfaces actionable insights — no manual transcript review required. It closes a continuous optimization loop:
Collect → Analyze → Evaluate → Visualize → Improve → Measure again
This means every optimization you make gets tracked, and new improvement opportunities are surfaced continuously.
With AIdapt, you can:
- Monitor conversation quality — track quality scores and spot performance drops before they affect your customers
- Read AI-generated summaries — understand what happened in any conversation without reading full transcripts
- Track key KPIs — measure handover rates, automation rates, and other metrics that matter to your business
- Define custom metrics — create your own evaluation criteria tailored to your specific use case
- Find optimization opportunities — identify recurring issues, unnecessary escalations, and conversation loops
- Export reports — share findings with your team or stakeholders
Who is AIdapt for?
AIdapt is designed for teams managing or overseeing conversational AI agents — including customer experience leads, operations managers, and product owners. No technical knowledge is required to use it or understand its insights.
Supported platforms