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The Dashboard is your central view of your AI agent's performance. This page explains what each section shows and how to use it.

Conversation Overview

The main section lists all imported conversations, each showing:

• Quality score — an AI-generated score indicating how well the agent handled the conversation
• Summary — a short description of what the conversation was about
• Date and duration — when the conversation happened and how long it lasted
• Handover indicator — whether the conversation was escalated to a human agent

Click on any conversation to open the full detail view.

KPI Panel

The KPI panel at the top of the Dashboard gives you an at-a-glance summary of your agent's overall performance:

KPIs update automatically as new conversations are imported and analyzed.

Filters & Search

Use the filter bar to narrow down the conversation list by:

• Date range — focus on a specific time period
• Quality score range — e.g. show only low-scoring conversations
• Handover status — filter for conversations that were or were not escalated
• Custom metrics — filter by any custom metric you have defined

Notifications