AIdapt needs your conversation data to generate insights. This page explains the different ways to get your conversations into AIdapt.

Import methods

There are three ways to import conversations, depending on your platform and setup:

1. Platform connectors (recommended)

If you are using a supported platform, AIdapt has ready-made connectors that handle the import for you. Once configured, imports can be triggered manually or run on a schedule.

Currently available connectors:

• Connect Parloa AMP — for Parloa Agentic Management Platform (Data Hub)
• Connect Parloa RBA — for Parloa Rule-Based Agent

2. CSV file upload

If your platform is not yet directly supported, you can export conversations as a CSV file and upload them to AIdapt manually. This is a quick way to get started without any integration setup.

⚠️ Coming soon — CSV file upload is not yet available in the frontend. It will be introduced with the v1.0 API version.

3. Import API (Advanced)

For custom integrations or automated pipelines, AIdapt exposes an Import API that lets you push conversation data programmatically. See Using the Import API for details.

What data is needed?

At a minimum, AIdapt needs the conversation transcripts — the sequence of messages exchanged between the user and the AI agent.

For the best analysis results, also include:

• Timestamps — when each message was sent
• Session or conversation IDs — to group messages into conversations
• Additional metadata — such as channel, language, or region, if available

What happens after import?