The Conversation List is your main view for browsing and analyzing individual conversations. It shows all conversations imported into a selected project, with tools to filter, search, and drill into specifics.

What you see in the list

Each row in the conversation list represents a single conversation and shows:

• Date & time — when the conversation started
• Quality score — AI-generated score reflecting how well the agent handled the conversation
• Status — the current processing status (see Metrics Glossary for status definitions)
• Handover — whether the conversation was escalated to a human agent
• Tags — any labels applied to the conversation
• Custom metric results — results for any custom metrics defined on the project

Filtering the list

Use the filter bar to narrow down conversations by:

• Date range — focus on a specific time period
• Quality score — e.g. show only conversations below a certain score
• Tags — filter by one or more tags
• Status — e.g. show only fully processed conversations

Opening a conversation

Click any row to open the conversation detail view. Here you can see:

• The full message transcript
• The duration of the conversation
• The short summary and detailed summary generated by AI